189Terms of Use

We at 189 operate a platform for live-dealer games, sportsbook betting, and slot entertainment in supported jurisdictions. Our Terms of Use set out the conditions under which you access and use our platform, deposit funds, place wagers, and withdraw winnings. By creating an account on 189, you accept these terms in full. We enforce them consistently to protect both your account and our community.

These terms cover your responsibilities when you use 189—such as providing accurate information during account setup, respecting our deposit and withdrawal policies, and complying with your own jurisdiction's laws. They also outline our commitments to you: we protect your data, process withdrawals fairly, and resolve disputes transparently. If you have questions about any term, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can clarify in English or Indonesian.

Our services are available only where local law permits. You are responsible for verifying that your access and use of 189 comply with your jurisdiction's applicable regulations. We do not offer our services in territories where online wagering is prohibited. If you are unsure whether 189 is available in your region, contact us before creating an account.

Account Opening and Eligibility on 189

When you join 189, you must provide accurate, complete, and current information. We require your legal name, email address, phone number, and date of birth. You must be of legal age in your jurisdiction to use our platform—typically eighteen years or older. We verify this information during account setup and before your first withdrawal.

Your account is personal and non-transferable. You are solely responsible for protecting your login credentials. You must not share your password, session tokens, or account access with anyone else. If you suspect unauthorized access to your account, contact us immediately. We will audit your session history and secure your account pending investigation.

We reserve the right to refuse service, suspend your account, or terminate your access if we believe you have violated these terms, engaged in fraud, used our platform for money laundering, or breached applicable law. We will notify you of any such action and provide an opportunity for you to respond, except in cases where we reasonably believe an immediate suspension is necessary to protect our platform or other users.

Deposits, Withdrawals, and Our 189 Payment Policy

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. All deposits are processed instantly once your bank confirms the transfer. We do not charge deposit fees on our side, though your bank or e-wallet provider may charge a standard transfer fee. Minimum and maximum deposit amounts are displayed before you complete your transaction.

Your balance on 189 is held in a segregated account and is not used for our operational expenses. If our company enters receivership or insolvency, your balance remains protected under applicable banking law and is returned to you.

You can withdraw your entire balance at any time. We do not lock withdrawal requests pending dispute resolution except where we reasonably suspect fraud or money laundering. In such cases, we notify you of the hold, provide details of our concerns, and give you an opportunity to respond.

Bonuses, Promotions, and Terms on 189

We may offer bonuses or promotional credits to new or existing users. Any bonus we offer is subject to specific terms—such as a minimum deposit amount, a turnover requirement, or restrictions on which games the bonus can be used with. We display these terms clearly before you accept the bonus. You are responsible for reading and understanding them.

Bonuses are not cash and cannot be withdrawn until you meet any stated requirements. If you withdraw your balance before meeting bonus terms, the bonus is forfeited. If you breach bonus terms (such as by using prohibited betting patterns or engaging in collusion), we reserve the right to cancel the bonus and forfeit any winnings derived from it.

Promotional offers are subject to change or withdrawal at our discretion. We announce major changes in advance where reasonably possible, but we do not guarantee continuity of any promotion.

Our 189 Responsibility for Game Integrity and Fairness

We are responsible for ensuring that all games on our platform—live-dealer tables, slot games, and sportsbook markets—operate fairly and with integrity. Our live-dealer games are streamed from licensed studios with independent oversight. Our slot games use certified random number generators. Our sportsbook markets are based on publicly available information and are not manipulated.

We do not guarantee specific outcomes or profitability from any game or market. The outcome of any wager depends on chance, skill, and market conditions beyond our control. You acknowledge that you may lose money when using our platform, and you assume full responsibility for your wagering decisions.

If you believe a specific game or market operated unfairly, contact us with details (your account ID, time of the wager, game or market name, amount wagered). We will review our game logs, studio recordings, and market data. If we find evidence of a technical fault or operator error on our side, we will refund your wager or correct your balance. If we find no fault, we will explain our findings and close the dispute.

Live-Dealer Games

Streamed from licensed studios. Outcomes determined by real cards, wheels, or ball machines. Studio operators are trained and monitored for integrity.

Slot Games

Use certified random number generators. Each spin result is mathematically independent. We publish RTP (return-to-player) percentages for each game.

Sportsbook Markets

Based on public information and market odds. We do not manipulate results. Market positions are adjusted for risk management.

Dispute Resolution and Customer Support on 189

If you have a complaint or dispute, contact our support team via live chat, email, or phone. We offer multilingual support in English and Indonesian. Our live chat is available during most business hours. Email responses typically arrive within twenty-four hours. For urgent issues (account lockout, payment failure, suspected fraud), we prioritise responses and aim to resolve within a few hours.

We maintain detailed transaction logs, game records, and studio recordings for all wagers placed on our platform. If we need to investigate a dispute, we retrieve these records and review them with you. We aim to resolve disputes fairly and transparently. If we find that our records show your wager was processed as you described, we will confirm that finding. If we find an error on our side, we will correct it. If we find no error, we will explain our determination and the evidence supporting it.

If you remain dissatisfied after our investigation, you may submit your dispute to an independent arbitration service. We publish the contact details of our chosen arbitration provider in our full terms document. Arbitration is binding on both parties and is conducted according to the arbitration provider's rules.

Data Protection and Privacy on 189

We collect personal information from you during account setup—name, email, phone, date of birth, and government ID. We use this information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your personal information to third parties. We share it only with payment providers, financial regulators, and law enforcement where legally required to do so.

We protect your data using encryption and secure server infrastructure. Our systems comply with standard data protection practices. However, we cannot guarantee absolute security—no online system is completely immune to breach. If we discover a security incident that affects your account, we will notify you promptly and advise you on steps to protect your account.

You have the right to access, correct, or delete your personal information. You can request these actions by contacting our support team. We will respond within a reasonable timeframe, except where we are legally required to retain your data (such as for tax or anti-money-laundering compliance).

Jurisdiction Notice and Legal Restrictions on 189

Our services are available only in jurisdictions where local law permits online gaming and sportsbook wagering. We do not offer our services in territories where such activities are prohibited. You are responsible for verifying that your use of 189 complies with your own jurisdiction's laws. If you access our platform from a prohibited jurisdiction, you do so at your own risk, and we do not accept liability for any consequences.

If your jurisdiction changes or you relocate to a territory where our services are not available, you must immediately close your account and withdraw your balance. If we discover that you are accessing our platform from a prohibited jurisdiction, we will suspend your account and return your balance to your registered payment method.

These terms are governed by the laws of the jurisdiction in which we operate. Any legal disputes arising from your use of 189 are subject to the jurisdiction and courts of that territory, except where arbitration is available and you choose to pursue it.

Modifications to Our 189 Terms

We may modify these terms from time to time. We will notify you of material changes by email or by posting an updated version on our website. Your continued use of 189 following such notification constitutes your acceptance of the updated terms. If you do not agree with any modification, you may close your account and withdraw your balance.