189 Legal Notice

Our services on 189 are available only in jurisdictions where online gaming and sportsbook wagering are lawful. Users are responsible for verifying that their access and use of our platform comply with the laws and regulations of their own jurisdiction. We do not offer our services in territories where online wagering is prohibited, and we reserve the right to restrict or terminate access from any jurisdiction at any time.

This notice clarifies our service boundaries, your legal responsibilities as a user, and our commitments to transparency and compliance. It is not legal advice—if you are unsure whether 189 is available or legal in your region, you should consult a qualified legal professional in your jurisdiction before creating an account or depositing funds.

We operate in compliance with the regulations of the jurisdictions in which we are authorised to offer services. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can assist with account questions, but cannot provide legal guidance. For legal inquiries, contact us via live chat, email, or phone and we will direct your question to the appropriate team.

Service Availability and Jurisdiction Restrictions on 189

We at 189 operate a platform for live-dealer games, sportsbook betting, and slot entertainment. Our services are available only where local law permits online gaming and wagering activities. We do not operate in jurisdictions where these activities are prohibited by law. Access to 189 from a prohibited jurisdiction is at your own risk, and we do not accept liability for any legal or financial consequences arising from such access.

The availability of our services may change. We reserve the right to restrict or terminate access from any jurisdiction, region, or IP address at any time, with or without notice. If your jurisdiction's laws change or your local regulator issues guidance affecting our service, we will adjust our terms of service accordingly and notify affected users.

You are solely responsible for determining whether 189 is available and lawful in your jurisdiction. We recommend checking with your local financial regulator or legal authority before using our platform. If you are uncertain, do not create an account or deposit funds.

Legal Status Varies by Jurisdiction: Online wagering is lawful in some territories, restricted in others, and prohibited in still others. We do not make claims about licensing or legal status in any specific country. Access 189 only if you have verified that doing so is legal where you reside.

User Eligibility and Your Legal Responsibilities

When you create an account on 189, you represent that:

You are of legal age to enter into contracts in your jurisdiction (typically 18 years or older).
You are not resident in, or accessing from, a jurisdiction where online wagering is prohibited.
Your use of 189 complies with all applicable laws and regulations in your jurisdiction.
You are not a politically exposed person (PEP), sanctioned individual, or party to financial crime.
The funds you deposit on 189 are from a lawful source and are your own.

You are responsible for ensuring your ongoing compliance with local law. If the laws in your jurisdiction change, or if you relocate to a territory where our services are not available, you must immediately stop using 189 and withdraw your funds. If we discover that you are using our platform in violation of applicable law, we will suspend or terminate your account and return your balance to your registered payment method.

We perform identity verification (KYC) and anti-money-laundering (AML) checks to comply with financial regulations and to prevent fraud. During these checks, we may verify your identity against government databases, sanctions lists, and financial crime registers. If we identify a match or have concerns, we may restrict your account pending investigation.

Our 189 Compliance and Regulatory Obligations

We undertake to operate 189 in compliance with applicable regulations in the jurisdictions where we are authorised. This includes:

Verifying user identity (KYC) before allowing withdrawals.
Conducting enhanced due diligence on high-risk accounts or transactions.
Monitoring for suspicious patterns and reporting to financial regulators where required.
Maintaining detailed transaction records for audit and investigation purposes.
Refusing service to sanctioned individuals, prohibited jurisdictions, and high-risk customers.
Complying with data protection standards and securely storing personal information.

Our compliance team regularly reviews our policies to ensure they meet or exceed regulatory expectations. However, we do not guarantee absolute compliance with every possible interpretation of law in every jurisdiction—regulatory standards are complex and evolving, and unintentional violations may occur. If you believe we have breached a legal requirement, contact us immediately and we will investigate.

KYC Verification: We require identity documents before your first withdrawal. This is a legal requirement in most jurisdictions to prevent money laundering and fraud.
AML Monitoring: We monitor transactions for patterns consistent with money laundering, terrorism financing, or other illicit activity. Suspicious transactions are reported to authorities where required.
Record Retention: We retain account and transaction records for a minimum of five years to comply with financial regulations and to respond to regulatory enquiries.

Data, Privacy, and Security Commitments on 189

We protect your personal and payment data using industry-standard encryption and access controls. Our privacy policy (accessible via our footer menu) details what data we collect, how we use it, and your rights. We comply with applicable data protection standards and do not sell your data to third parties. We share information with payment providers, financial regulators, and law enforcement only where legally required.

Your account balance is held in segregated trust accounts and is not used for our operational expenses. If our company enters receivership or insolvency, your balance is protected under applicable banking law and is returned to you.

No Warranty and Limitation of Liability on 189

We provide 189 on an "as-is" basis. We do not warrant that our platform is free from errors, interruptions, or security breaches. We do not guarantee specific game outcomes, odds, or profitability. We do not guarantee that our service will always be available or that technical issues will not occur.

We limit our liability to you to the amount of funds in your account at the time of the incident, except where we are legally required to accept broader liability. We do not accept liability for indirect, consequential, or punitive damages arising from your use of 189.

Contact Us on Legal Matters

If you have legal questions about 189, our service availability in your jurisdiction, or our compliance practices, contact our support team. We offer multilingual support in English and Indonesian via live chat, email, and phone. We will respond to legal inquiries within one business day and direct your question to the appropriate team. For urgent legal matters, contact us immediately and we will prioritise your request.

Our support team cannot provide legal advice—we can only clarify our policies and practices. For advice on whether 189 is legal in your jurisdiction, or how it may interact with your personal tax or legal situation, consult a qualified legal professional in your jurisdiction.