189 Platform Privacy Notice

This page describes what we collect when you use 189 and how we keep that data protected. We take your privacy seriously and comply with applicable data protection standards. When you register an account, deposit funds, play games, or withdraw winnings on our platform, we gather specific information to verify your identity, process your payments, and provide customer support. We do not sell your personal data to third parties, and we share it only with trusted payment processors, financial regulators, and law enforcement where legally required.

Our servers and systems may be located in multiple jurisdictions, including outside your home country. By using 189, you consent to the transfer, storage, and processing of your personal data in those locations. We apply the same data protection standards regardless of server location and maintain encryption and access controls across all facilities.

You have rights over your personal data—including the right to access it, correct it, or request deletion. This notice explains those rights and how to exercise them. If you have questions about our privacy practices or wish to make a data request, contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang via live chat, email, or phone. Our team responds in English and Indonesian.

What Data We Collect When You Join 189

We collect information in several categories. During account registration, we ask for your legal name, email address, phone number, and date of birth. We use this information to create your unique account and verify your identity. We do not collect any other personal data during initial setup.

Before your first withdrawal, we require identity verification (KYC). We ask you to upload a photo of your government-issued ID (KTP, passport, or driver's licence) and a selfie holding that ID. We also request proof of address—such as a utility bill, mobile phone bill, or bank statement dated within the last three months. We use these documents to comply with anti-money-laundering (AML) regulations and to prevent fraud. Once verified, we store a record of your verification status but do not retain copies of your ID photos longer than necessary for compliance purposes.

When you make a deposit or withdrawal, we collect transaction information—the amount, the payment method (DANA, e-wallet, mobile banking, local payment, etc.), the date, and the status. We use this information to process your payment, reconcile your account balance, and provide you with transaction history. Your payment provider (bank or e-wallet) also processes and stores this information according to their own privacy policies.

When you play games on 189, we log your wagers, game results, and session activity. We use this information to calculate your account balance, prevent fraud, and resolve disputes if you question a game outcome. We retain game logs for a minimum of five years to comply with financial and gaming regulations.

How We Use Your Data on 189

We use your personal data for the following purposes:

Account setup and identity verification (KYC/AML compliance)
Processing deposits and withdrawals
Calculating your account balance and wager history
Detecting and preventing fraud, money laundering, and collusion
Responding to your support requests and resolving disputes
Sending you transactional notifications (deposit confirmation, withdrawal status)
Complying with legal and regulatory obligations
Improving our platform security and performance

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to third parties. We do not share your data with unrelated companies or advertisers.

Legal Basis: We process your data under legal obligation (financial regulations), contractual necessity (account administration and payment processing), and legitimate business interests (fraud prevention and platform security).

Third Parties and Data Sharing on 189

We share your personal data only in the following circumstances:

Payment Processors: We share your name, account number, and transaction details with your bank or e-wallet provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to process deposits and withdrawals. These providers have their own privacy policies and data protection standards.
Financial Regulators and Law Enforcement: We share customer information with government agencies, financial regulators, and law enforcement where legally required to do so—such as in response to a court order, subpoena, or regulatory investigation.
Fraud Prevention Services: We may share relevant information with fraud detection and prevention services to identify suspicious activity and protect all our users.
Support and Operations: Our internal support team (located in multiple countries) accesses your account data to respond to your requests and resolve issues. All staff members are bound by confidentiality agreements.

We do not share your data with marketing agencies, data brokers, or unrelated third parties. We do not permit third parties to use your data for their own purposes without your explicit consent.

Data Processors: We use third-party service providers (hosting, analytics, payment processing) who process data on our behalf under contract and must comply with our privacy standards.
Data Retention: We retain your account data while your account is active and for a minimum of five years after closure for regulatory compliance. Transaction logs are kept for at least five years.
Cross-Border Transfers: Your data may be transferred to and stored in jurisdictions outside your home country. We apply consistent data protection standards regardless of location.

Your Rights Regarding Data on 189

You have the following rights over your personal data:

Right of Access: You can request a copy of all personal data we hold about you. We will provide this information within thirty days of your request.
Right of Correction: You can correct inaccurate or incomplete information. You can update your email, phone number, or address directly in your account settings. Contact our support team if you need help correcting other data.
Right of Deletion: You can request deletion of your personal data, except where we are legally required to retain it (such as for tax or AML compliance). We will delete data that is no longer necessary for its original purpose.
Right of Portability: You can request that we provide your data in a structured, machine-readable format so you can transfer it to another service.
Right to Object: You can object to our use of your data for specific purposes. We will honor objections except where we have a legal obligation to retain or process the data.

To exercise any of these rights, contact our support team and specify your request. We will verify your identity and respond within the timeframe required by applicable law (typically thirty days). We do not charge a fee for data access requests unless you make multiple, repetitive requests.

Security and Data Protection on 189

We protect your personal data using industry-standard security measures. All communications between your device and our servers are encrypted using TLS (Transport Layer Security) protocols. Your password is hashed and never stored in plaintext. We use access controls, firewalls, and intrusion detection systems to protect our infrastructure from unauthorised access.

Our payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store full credit card numbers; we store only the last four digits and expiration date for account reference. Payment processing is handled by certified third-party providers.

However, no security system is completely immune to breach. If we discover a security incident that affects your personal data, we will notify you promptly and advise you on steps to protect your account. We will also notify relevant regulatory authorities where required by law.

Cookies and Tracking on 189

We use cookies and similar tracking technologies to improve your experience on 189. These include:

Session Cookies: These maintain your login session and expire when you close your browser. They enable you to navigate our platform without re-entering your credentials.
Preference Cookies: These remember your settings—such as language preference, timezone, and game category filters.
Analytics Cookies: We use anonymised analytics to understand how users interact with our platform, which features are popular, and where we can improve performance.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is placed. If you disable cookies, some features of 189 may not function properly. We do not use third-party advertising cookies to track you across the internet.

Contact Us About Privacy on 189

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal data, contact our support team. We offer multilingual support in English and Indonesian via live chat, email, and phone. We aim to respond to privacy inquiries within one business day. If you believe we have violated your privacy rights and our response is unsatisfactory, you have the right to lodge a complaint with your local data protection authority.