189Frequently Asked Questions
Users on 189 ask questions across several areas: how to set up and secure an account, how deposits and withdrawals work, what games we offer, how our reward mechanics function, and what to do if something goes wrong. This FAQ page covers the most common topics our support team encounters, grouped by subject so you can find answers quickly.
We designed this page to give you clear, factual answers to registration, payment, game rules, and security questions. If your question is not answered here, or if you need help beyond these topics, our multilingual support team is available via live chat and email. We respond to account requests within one business day.
For questions about jurisdiction restrictions, legal status, or compliance, please read our Legal notice and Terms of Use pages. These cover service availability, user eligibility, data handling, and our regulatory obligations. If you have a legal question that is not resolved by these pages, contact our support team and we will direct you to the appropriate channel.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Game rules and featuresfootball betting, live-dealer tables, slots, esports markets, and reward mechanics
- Security and account careaccount protection, access issues, and jurisdiction notice
Account and registration
If you forget your password, visit the member login page and click the password-recovery link. Enter your username or email address, and we will send a reset link to the email address on file. Click the link in the email, create a new password, and log in. If you do not receive an email within five minutes, check your spam folder. If the link has expired (after 24 hours), request a new one. If you cannot access the email address associated with your account, contact our support team with proof of identity (government ID or recent bank statement) and we will help you recover your account.
If you believe your account has been accessed without your permission, change your password immediately and contact our support team. We will review your account activity and login history. If we detect unauthorised access, we will freeze your account pending investigation and help you restore it. Do not attempt to reverse or dispute any transactions yourself—report them to us first, and we will investigate. To prevent future breaches, use a unique password that you do not share, enable two-factor authentication if available, and log out after each session. Never share your account details with anyone, including our support staff.
No. Each person may maintain only one active account on 189. If we detect duplicate accounts belonging to the same individual, we will suspend all of them and may forfeit associated balances. Multiple accounts are also used to circumvent bonus limits or conduct fraud. During account verification (KYC), we match your identity against our records, so creating a second account under a different name or email will be detected. If you accidentally created a duplicate account, contact support immediately and we will help you consolidate or close the extra account.
Payments and transactions
Withdrawal requests are reviewed within one business day of submission. Once approved, funds are transferred to your registered payment method—typically DANA, e-wallet, mobile banking, local payment, online payment, or your bank account (e-wallet, mobile banking, local payment, online payment). Bank transfers may take an additional 1–3 business days depending on your bank. E-wallet transfers (e-wallet, mobile banking, local payment, online payment, e-wallet) are usually faster and may arrive within hours. If your withdrawal has not arrived after the stated window, check your bank or wallet app, and if the funds are not there, contact support with your withdrawal reference number and we will investigate.
Yes. We accept deposits and withdrawals from mobile banking, local payment, online payment, and e-wallet accounts via bank transfer or via mobile banking code. local payment (Indonesia's unified QR payment standard) is our fastest deposit method and works with all major Indonesian banks. For deposits, use online payment, bank transfer, or e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet). For withdrawals, we process transfers back to the same account you deposited from. If you no longer have access to your original bank account, contact support and we will guide you through updating your withdrawal destination.
Our support email address is listed in the footer of every 189 page. We respond to email inquiries within one business day, typically faster. In your email, include your username or account email, a clear description of your issue, and any relevant reference numbers (transaction ID, withdrawal ID, deposit ID). For urgent issues (account access, suspected fraud, payment disputes), use our live chat feature instead—it is monitored during business hours and offers faster response. We support English and Indonesian languages.
Game rules and features
189 offers live-dealer tables, sportsbook betting, slot games, and esports markets. Our live-dealer section features blackjack, roulette, baccarat, and Dragon Tiger with HD multi-camera studios. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and other sports. Our slot collection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. All categories are accessible on desktop and mobile via our app.
Our weekly cashback offer returns a portion of net losses from the previous week back to your account. Eligibility and percentage vary by account status and activity level. Cashback is credited automatically on a set day each week (typically Monday or Tuesday) and requires no opt-in—if you are eligible, the credit appears in your account automatically. Cashback is subject to our terms of service, including any wagering or time restrictions. For details on your specific cashback rate and eligibility, check your account dashboard or contact support.
Security and account care
Our services are available only in jurisdictions where online gaming and sportsbook wagering are lawful. We do not operate in territories where these activities are prohibited by law. Users are responsible for verifying that their access and use of 189 comply with the laws of their own jurisdiction. If you are unsure whether 189 is available where you live, read our Legal notice or contact support. We reserve the right to restrict or terminate access from any jurisdiction at any time.